Kamin Shah is a travel advisor, and franchise owner for Cruise Planners® Kamin Shah (reclineandroam.com). He understands and practices that building and maintaining relationships do not start and finish at the time of the sale.
From the moment he engages with an individual, family, or business he asks questions. He does not simply quote a price for a desired trip. He wants to ensure that the experience will be at the highest level of satisfaction.
Upon learning what he needs to know, he puts together a package, delivers it in a timely manner, calls to make sure everything was done correctly, asks if any changes needed to be made, and asks how to proceed.
After the arrangements are made, Kamin sends emails and text messages wishing successful travels. Upon arrival at the destination, he inquires if everything is okay with the travel and accommodation. At the conclusion, he follows up on the return trip and overall experience.
Kamin could simply have gotten the date and destination information. As you can see, he did much more. How do I know all this? Because Kamin has taken care of me and my family. Recently my wife, daughter, and granddaughter were traveling in New York. When their return trip was delayed with an uncertain resolution on when and how they were going to get home, he jumped in and did everything he could to make sure they had the help and information they needed. He did not leave them on their own. Although none of the issues were his fault, Kamin sent an email apologizing for the inconvenience. Totally not necessary. But greatly appreciated.
I know many people that call on Kamin for their travel needs. This is because of his outstanding customer service. Kamin is retaining customers. None of us will travel in the future without consulting and working with Kamin.
Your guide to retaining customers/clients
- Have your customers’ best interests in mind at all times.
- Ask open-ended questions to learn what they want and need.
- Be curious. Learn why it is important. Ask why
- Send thank you and appreciation emails and letters.
- After the sale, follow-up to find out if they are satisfied.
- When you meet someone that would benefit from your customer’s offerings, send them a referral.
- Check in with them on a regular basis just to see how they are doing and if you could be of service.
- Always be looking for a way to help your customers. Even if it is not with a product or service you provide. (I can tell you from my own experience, the customers are very grateful).
You probably have heard, “80% of your business comes from 20% of your customers.” It is very difficult to grow your business when you are always looking for new customers just to pay the bills. A strong base of existing customer return business will give you the platform you need to launch your revenues to new heights.
Phil
Tell me about why you stay with the same product or service provider. Or tell me about an experience that left you in a situation where you would never call that company back. I always love to hear from you and appreciate your comments and stories. Send me an email, Phil@BeenThereCS.com.
ABOUT PHIL WHITEBLOOM
Phil has been in sales and sales leadership for over 40 years. He is a multiple award winner and has helped customers such as Fortune 500 companies, U.S. and local governments, institutions of higher education, houses of worship, television/radio companies, and more. Along with his sales teams they have solved thousands of problems, and generated billions of dollars in revenue. He is also known as a strong leader, boasting diversity and employee retention.
The BeenThere/SoldThat Podcast
Join Brianna Hendley of Achievant Business Coaching and Phil Whitebloom as they cover sales and business-related topics designed to build your skills and increase your knowledge. Their mission is to provide you with takeaways to help you achieve your goals and dreams.
Click on this link to listen to the Been There Sold That Podcast. Or search Been There Sold That Podcast on your favorite podcast platform.
Beth V. Walker is another great person who cares deeply about others and works with Honorée and her team. She has written a fantastic book, Buying College Better, and it is available now.
The other side of selling is buying. One of the largest buys many people will ever make is that of going to college. It is an expense/investment that is so great, graduates enter the workforce with tremendous debt. The government had to step in to relieve the pressure on so many.
My friend and author, Beth V. Walker, has a solution. She has published a book called Buying College Better. It is never too early to start planning for college. Start your college planning by reading this book.
Achievant Business Coaching, Your GPS to Success
Brianna Hendley, the founder and CEO of Achievant Business Coaching has a wonderful program underway. Do you want to accelerate your success? Click below to learn more.
You Must Write a Book
Many of you have told me that you are thinking about writing a book. Some of you are in the process of writing. The questions I have for you are, “What do you want your book to do? How will you measure the success of your book?” If the answers to those questions are important to you, then you must learn from an expert, highly accomplished author, entrepreneur, and coach. My friend and mentor, Honorée Corder is that person. The first step is purchasing her series of books, and when you are ready, her courses. I have done this myself. I don’t know how I could have done it without them. Here are the links: YOU MUST WRITE A BOOK 
Join the Advance Reader Team
“Handling Objections, Clues for Closing The Sale”
Would you like to be a member of the “advanced reader team” for Phil Whitebloom’s new book to be released on June 10,2024?
BeenThere Consulting Services, LLC
BeenThere Consulting Services is a sales coaching company. Coaching is more than training. We work with your specific sales needs in real-time. We address what is impacting your business now, while creating enhanced processes and developing skills for future success. Our promise is that you will have actionable take-a-ways after each meeting, which will increase your sales and benefit your business overall.
No one program fits every need. We offer a variety of options to meet the needs of those who want to improve their sales.
• One-to-one coaching: Custom programs designed to meet client’s needs.
• BeenThere Sales Coaching Hour: Group Coaching focused on specific topics and skills development.
• BeenThere/SoldThat Mastermind SB: High-end group coaching for small business owners, where members work together to solve problems for themselves and others.
How to contact us
To determine which program will work for you or someone you know, contact us at
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