January 20, 2025

Struggling with sales challenges that hold you back?

At BeenThere Consulting Services, we help business leaders and their teams turn tough situations into big wins. Whether you’re facing objections, missed opportunities, or team performance issues, we provide proven strategies to overcome obstacles and achieve consistent sales success.

As the founder and an experienced sales coach, I’ve helped countless businesses just like yours unlock their full potential. Now, it’s your turn.

Take the first step toward skyrocketing your sales results—book a complimentary discovery call today by clicking here. Let’s create a plan to help you win more deals, faster.

Almost everyone has heard the phrase, “The customer is always right.”

Navigating a Tense Sales Situation with Diplomacy

In today’s story, we revisit our fictional characters, Frank and Judy. Judy is the salesperson, and Frank is the customer. This time, Frank is joined by two colleagues and his boss as they meet with Judy to discuss an issue. Let’s join their conversation in progress:

Frank:
“I know that the problem is with your system. We configured the system to the settings as I know they must be set. I have been here 14 years, and I know what I am doing. Your system is causing us great problems.”

The Situation:
Judy is in a tough spot. If she openly contradicts Frank, she risks embarrassing him in front of his colleagues and boss, potentially damaging the relationship. However, leaving the issue unaddressed would wrongly place blame on her company and prevent the problem from being resolved.

Judy’s Response:
“Frank, I know where you’re coming from. In the earlier firmware, that would be the case. The newer version of firmware called for a change in the setup procedure. I am sorry for the inconvenience. In the future, I will make sure we are clearer when there is a change like this.”

Why Judy’s Response Worked:
Judy handled the situation with professionalism and tact. While she could have pointed out that the updated instructions addressed the change or reminded Frank, she had informed him earlier.  Doing so would have been counterproductive. Instead, her response validated Frank’s expertise, acknowledged the inconvenience, and offered a constructive path forward.

This approach avoided escalating the tension, preserved Frank’s dignity, and kept the meeting productive.

Key Takeaways for Sales Professionals:

  1. Prioritize the Relationship Over Being “Right”: Winning the argument often comes at the cost of losing the customer. Judy’s response focused on maintaining trust and respect.
  2. Acknowledge and Validate: Judy validated Frank’s experience, which helped diffuse his frustration and avoid embarrassment in front of his peers.
  3. Stay Solution-Oriented: Rather than dwelling on past miscommunications, Judy redirected the conversation toward resolving the issue and preventing similar problems in the future.
  4. Use Diplomacy to Navigate Tension: Professionalism and empathy are critical when dealing with sensitive situations involving multiple stakeholders.

By staying calm, empathetic, and solution-focused, you can turn tense situations into opportunities to strengthen relationships and build trust with your customers.

A Real-Life Sales Encounter Gone Wrong: What Would You Do?

Many years ago, I found myself in a situation that left a lasting impression. I was taking a prospective customer, Steve, to visit an existing customer’s facility. This existing customer, Larry, had successfully implemented a complex system to solve a problem similar to the one Steve was trying to address. Along with us was a senior colleague from my company, Charlie.

The meeting started cordially. During the tour, Larry made a comment about a technical specification of his system. However, Charlie disagreed and openly challenged Larry’s statement. What began as a discussion quickly escalated into a heated argument. Yes, really—an argument.

Larry eventually left the room and returned ten minutes later with a product manual in hand to defend his position. Meanwhile, Steve watched the exchange, visibly uncomfortable. I was equally frustrated as the meeting continued to unravel.

In the end, the meeting didn’t recover. Larry left unhappy, and the relationship with our existing customer was irreparably damaged. Although Steve managed to gather the technical information he needed, he was disappointed by what he witnessed. Thankfully, my long-standing relationship with him allowed us to continue working together until my retirement. Still, the experience remains a vivid reminder of how quickly things can go wrong.

What Would You Do?
If you were in this situation, how would you have handled it?

Let’s Hear Your Thoughts!
Leave a comment on the social media platform where you’re reading this, or if you’re reading via email, send your response directly to Phil@BeenThereCS.com.  I’ll compile and share your responses (using just your first name unless you prefer otherwise) to foster a collective conversation.

If you’d like to receive the BeenThere Sales Newsletter in your email, you can subscribe here.

Your insights could make a real difference for others who might find themselves in similar situations!

Why Your Business Needs BeenThere Consulting Services and Phil Whitebloom

The Secret to Dominating Your Market and Scaling Revenue

If you’re serious about scaling your revenue, dominating your market, and building a loyal client base, investing in top-tier sales coaching isn’t just optional—it’s necessary. Success in today’s competitive market demands more than effort; it requires expert guidance, proven strategies, and a coach who delivers results.

This is where Phil Whitebloom and BeenThere Consulting Services rise above the rest.

40+ Years of Proven Sales Leadership

Phil Whitebloom doesn’t just teach success—he’s lived it. With over 40 years of experience in high-performance sales leadership, he’s built strategies that drive real, measurable growth.

Phil is also the author of the must-read Handling Objections – Clues for Closing the Sale, a playbook that turns objections into your greatest sales opportunities. His methods empower your team to close deals with confidence and precision.

Why BeenThere Consulting Stands Out

This isn’t another cookie-cutter coaching program. BeenThere Consulting Services creates laser-focused strategies tailored specifically to your business’s goals:

  • Startups: Build the foundation to win early and dominate your niche.
  • Scaling Small Businesses: Implement systems to accelerate growth and outpace competitors.
  • Established Enterprises: Optimize sales pipelines and elevate team performance to elite levels.

The Results?

  • Explosive revenue growth.
  • Predictable, consistent deal flow.
  • A high-performing sales team that operates like a championship squad.

Your competition isn’t waiting—why should you?
Schedule a meeting with Phil today and see how his customized coaching will help your team crush your revenue goals.

The Cost of Inaction

Here’s the truth: Not hiring a sales coach is costing your business every single day. Lost deals, stagnant revenue, and wasted opportunities are the price of going it alone.

With Phil Whitebloom, you’re not just investing in coaching—you’re investing in results.

  • Close more deals faster.
  • Turn objections into wins.
  • Build a sales machine that scales with your business.

Your competitors are moving forward—don’t let them leave you behind.

The Bottom Line

Choosing BeenThere Consulting Services means choosing to dominate, not just compete. With Phil’s battle-tested methods, personalized strategies, and unwavering commitment to your success, your sales team will exceed expectations and redefine what’s possible.

Visit beentherecs.com today and unlock the full potential of your sales team.

Every day you wait is another opportunity lost.

Let’s Unlock Your Sales Potential Together

Success is closer than you think. Let’s talk about your vision, your goals, and the roadblocks holding you back. With the right coaching, your sales team can rise to any challenge and capitalize on every opportunity.

Book your complimentary Discovery Call with Phil Whitebloom now ($500 value) by clicking here.

One conversation could transform your business.

The Sales Confidence Accelerator Offer

Are you ready to master advanced selling skills and close more deals? Here’s what you’ll get for just $997:

  1. 90-Minute Sales Breakthrough Session
    • Tailored strategies to overcome your biggest sales challenges and close more business immediately.
  2. Signed Copy of Handling Objections: Clues for Closing the Sale
    • Packed with actionable tips to turn objections into opportunities.
  3. Advanced Sales Mastery Playbook
    • Techniques to elevate your confidence and results.

Risk-Free Guarantee:
If you don’t feel significantly more confident and prepared to win business after our session, I’ll refund your $997—no questions asked. You keep the book and playbook.

Transform your sales potential today. Email Phil@BeenThereCS.com or click here to book your session. Your success is just one session away!

ABOUT PHIL WHITEBLOOM

With over 40 years of experience in sales leadership, Phil Whitebloom has led teams to generate billions in revenue, partnering with organizations ranging from Fortune 500 companies to government agencieseducational institutions, and more. His expertise in building diverse, high-performing teams has not only delivered exceptional results but also earned him recognition and numerous accolades in the industry.

Send Phil an email Phil@BeenThereCS.com and let him know what sales topics you would like him to write about. How can he help you?

Unlock the Secrets to Closing More Sales with “Handling Objections: Clues for Closing the Sale”

Are you tired of hearing “no” or struggling to close the deal? In Phil Whitebloom’s book, you’ll learn how to turn objections into golden opportunities to secure the sale. Whether you’re new to sales or have years of experience, this book is packed with actionable insights that will elevate your approach to closing deals.

Here’s what others are saying:
Kelley Ridings says, “This book is a valuable resource! It opened my eyes to the psychology and problem-solving involved in sales. If you need to understand sales better, this is the book for you!”
Richard O., a successful small business owner for 35+ years, calls the book “a breath of fresh air” and says it’s packed with useful ideas for closing deals.
Brianna Hendley points out, “An objection is not a NO. It’s an opportunity to ask more questions and uncover your client’s true needs. A fun and impactful book I refer back to regularly.”
David Illig reminds us that everyone is a salesman in life, “Whether it’s a product, an opinion, or a point of view, Phil Whitebloom will guide you to a successful conclusion.”
Bryan Lilly describes the book as “a good tour of ideas and examples” that help you navigate different objections with key principles.
M.J. James highlights, “If you’re in a sales slump, this book will teach you how to embrace objections and turn them into catalysts for closing more deals.”

Don’t wait—level up your sales game and turn those “no’s” into “yes’s.” Get “Handling Objections: Clues for Closing the Sale” now and take the first step toward mastering the art of closing deals.
Purchase here.

PURCHASE YOUR COPY BY CLICKING HERE!

The BeenThere/SoldThat Podcast

Join Brianna Hendley of Achievant Business Coaching and Phil Whitebloom as they discuss practical strategies to enhance your sales and business skills. Get ready to achieve your goals and dreams! Listen here.

BEENTHERE PODCASTS

More from BeenThere SoldThat

Want to know what programs you can participate in to grow your sales and business? Go to BeenThereSoldThat.com and see what programs are available.

 

 

Achievant Business Coaching, Your GPS to Success

Are you ready to accelerate your path to success? Brianna Hendley, founder and CEO of Achievant Business Coaching, has developed a transformative program designed to guide you toward your business goals with precision and clarity. Brianna’s proven strategies and insights provide the exact roadmap you need to take your success to the next level.

If you’re ready to unlock your full potential, click below to learn more about how Achievant can drive your business forward: Learn More.

 

 

You Must Write a Book

Many of you have shared that you’re thinking about writing a book, or you’re already in the process. My question to you is, “What do you want your book to achieve? How will you measure its success?” These are crucial questions, and if you’re serious about your book’s impact, you need guidance from someone who has mastered the process.

That expert is Honorée Corder—a highly accomplished author, entrepreneur, and coach. Honorée’s insights have been invaluable in my own journey, and I can confidently say, I wouldn’t have succeeded without her books and courses. They provide the foundation you need to write and launch a successful book.

Ready to get started? The first step is purchasing her series of books, and when you’re ready, dive into her courses. I did, and it made all the difference. Here are the links to get you started.

 

 

 

 

 

 

 

 

 

 

 

 

 

BeenThere Consulting Services, LLC

At BeenThere Consulting Services, we believe that coaching is much more than training—it’s about creating real-time solutions for your business. We work directly with your specific sales challenges, addressing what impacts your business right now, while developing the strategies and skills that will fuel your success in the future. Our promise: after each session, you’ll walk away with actionable takeaways that will increase your sales and enhance your business overall.

We understand that no one-size-fits-all program works for every business, which is why we offer a variety of coaching options tailored to meet your unique needs:

  • One-to-One Coaching: Custom programs designed specifically for your business’s goals and sales challenges.
  • BeenThere/SoldThat Mastermind SB: An exclusive, high-end group coaching program for small business owners, where members collaborate to solve their own and each other’s challenges.

How to contact us

Curious about which program is right for you or someone you know? Contact us here to learn more and discover the perfect fit for your sales growth journey.

Our blog is your go-to resource for the latest updates from BTCS and exclusive offerings. You’ll also find valuable strategies and insights that can help you grow your sales and reach your business goals. Don’t miss out—opt in to continue receiving our newsletter and stay connected.

Please opt-in to continue receiving the newsletter, please sign up: Newsletter Form.